Go undercover as a mystery guest
Eat out on us in return for your observations
Have a voice and help improve future guest experiences
A mystery guest is someone who enjoys eating out and is prepared to complete an objective report on their experience in return for an agreed reimbursement. Our clients are looking to learn from the detailed experiences of their everyday guests (not critics), so we encourage people to visit places that they would normally choose to. As a volunteer, a mystery guest is free to complete as many or as few visits as they like and only choose what's convenient for them.
So how does it work?
Book a visit & read the brief on what to expect & what to look out for.
Enjoy!
Log in to your portal or app, complete your report and submit before noon the next day.
We’ll contact you after you’ve submitted the report if we need any more details.
Your agreed expenses will be paid into your account 3-4 weeks after your visit.
Here are the basic requirements:
Ability to make detailed observations and record them in clear English
A commitment to fully complete any visits that you book with us
We will contact you regarding report queries the day after your visit
Full cover
Limited cover
Apply to be a Mystery GuestThanks to HGEM I have been able to experience a wide variety of amazing restaurants and venues that I would have not otherwise known about. The friendly and efficient team also make the experience very easy and enjoyable.
Diner 81253
